This online course is called “Empathy and Emotions- Empathy and the ability to share and understand the emotions of others”.
This course is a guide for you to understand the perspective of a customer or potentially your peers or colleagues to empathise with their feelings to help you respond to a specific situation or scenario.
At the completion of this module you will:
- Understand how to complete an empathy map
- Demonstrate an understanding of the customer emotions by explaining the value of empathy
- Offer advice on empathetic listening
- Prevent potential customer pain points
Create an environment that enables customer retention