This online course is called “Customer Journey - Understanding the critical points in a customer journey to make sure their experience is positive”. 

This course is a guide for you to understand the critical points in a Customer Journey to make sure every customer that your employees or peers engage with is a positive interaction.

At the completion of this module you will:

  • Understand how to complete a customer journey map 
  • Demonstrate an understanding of the customer process flow within your business or organisation
  • Develop a customer centric service strategy
  • Prevent potential customer pain points
  • Create an environment that enables customer retention.