This online course is called “Customer Journey - Understanding the critical points in a customer journey to make sure their experience is positive”. 

This course is a guide for you to understand the critical points in a Customer Journey to make sure every customer that your employees or peers engage with is a positive interaction.

At the completion of this module you will:

• Understand how to complete a customer journey map 
• Demonstrate an understanding of the customer process flow within your business or organisation
• Develop a customer centric service strategy
• Prevent potential customer pain points
• Create an environment that enables customer retention.