This online course is called “Customer Journey - Understanding the critical points in a customer journey to make sure their experience is positive”.
This course is a guide for you to understand the critical points in a Customer Journey to make sure every customer that your employees or peers engage with is a positive interaction.
At the completion of this module you will:
- Understand how to complete a customer journey map
- Demonstrate an understanding of the customer process flow within your business or organisation
- Develop a customer centric service strategy
- Prevent potential customer pain points
- Create an environment that enables customer retention.