ISO 10002:2018 Quality management - Customer Satisfaction - Guidelines for complaints handling in organisations.
Managing complaints can be tricky, but it doesn't need to be. Experience shows us that dealing with a complaint in its early stages assists in avoiding escalations and strong policies and procedures for employees helps to stop complaints happening over and over again.
Having achieved ISO Certification in complaints management within two industries (Hotels and Airlines) our team of experts are here to help you through the audit process.
Guiding you through the full end to end process we can assist your organisation in preparing the documents, policies and controls needed to achieve this ISO certification.
Ready to take the next step in your customer complaint journey? Fill in your details below for one of the team to discuss your requirements and arrange a quotation.